Desktop and Network Technical Support - Level 2

Future Tech Enterprise, Inc. is seeking a Level 2 Technician to provide advanced computer, network, and technical support to our client. This is a full-time, on-site role based in Valley Stream, NY, with occasional travel to nearby locations (within a five-mile radius).

This is a full-time, on-site position. Work hours are from 8:30a -4:00p, M-F.
Our benefits include: Medical, Dental, and Vision Insurance, 401k with company match, and PTO.

What You'll Do:

• Install, configure, and support network operating systems
• Resolve complex workstation issues (PC and Mac)
• Install, upgrade, and test industry-standard software and operating systems
• Administer databases, internet/intranet systems, and maintain secure access across workstations
• Configure, install, and maintain network switches
• Design and support simple computer networks
• Provide additional technical support across wireless networks, mobile devices, console controls, and peripheral equipment
• Support other IT-related tasks and special projects as needed

What You Bring:

• 3–5 years of technical support experience in a professional setting
• Valid driver’s license and access to a personal vehicle (local travel required)
• Network+ and CCNA certifications
• Strong troubleshooting skills in an enterprise environment
• Excellent communication and customer service skills
• Experience working in education environments is a plus

Employment decisions at Future Tech Enterprise, Inc. will be based on merit, qualifications, and abilities. Future Tech Enterprise, Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.