Digital Systems Integration & Analytics Lead

Fort Lauderdale, FL
Full Time
Program Management
Experienced
The Digital Systems Integration & Analytics Lead is a senior technical role responsible for unifying enterprise data flows, integrating core business systems (ServiceNow, ERP, CRM, etc.), and delivering advanced analytics across the organization. This role ensures that data is accurate, connected, and actionable, enabling both operational reporting and strategic insights. By owning integrations and leading analytics initiatives, this position plays a critical role in standardizing KPIs, improving efficiency, and supporting both internal and customer-facing reporting needs.

This is a full-time, U.S.-based, Remote position. Benefits offered include Medical, Dental and Vision insurance, 401k with company match, and PTO. The work schedule is Monday- Friday, 8:30a -5:30p Eastern time. 
 

Key Responsibilities

Systems Integration Leadership
  • Lead ServiceNow integration initiatives with customer ServiceNow instances, internal ERP, and other enterprise systems.
  • Design, implement, and manage data pipelines to ensure seamless data flows across platforms.
  • Serve as the primary point of contact for integration design, troubleshooting, and optimization.
  • Establish best practices for system integrations, data mapping, and governance.
Operational Reporting & ServiceNow Analytics
  • Configure ServiceNow tables, fields, and workflows to enable reliable operational reporting.
  • Build and maintain ServiceNow dashboards and reports for day-to-day needs (orders, returns, inventory, SLA tracking).
  • Partner with ServiceNow Queue Managers to ensure clean, accurate data for downstream analytics.
Enterprise Analytics & Business Intelligence
  • Develop and maintain PowerBI dashboards for executives, Program Managers, and support customer QBR/PMR reports.
  • Standardize KPIs across programs and business functions, ensuring consistent and comparable metrics.
  • Deliver trend, forecasting, and predictive analytics to support proactive decision-making.
  • Translate complex business requirements into scalable, automated reporting solutions.
Cross-Departmental Process Improvement
  • Support Finance, Operations, and Program Management with cross-functional reporting solutions (financial forecasting, cost avoidance, efficiency tracking).
  • Identify process bottlenecks through data analysis and recommend solutions to improve efficiency and reduce costs.
  • Serve as a trusted advisor to leadership, providing insights that shape business strategy.
Qualifications
  • Bachelor’s degree in Computer Science, Data Analytics, Information Systems, or equivalent experience.
  • Advanced proficiency with ServiceNow configuration, reporting, and data modeling.
  • Proven track record leading enterprise system integrations (ServiceNow required; ERP/CRM experience preferred).
  • Strong technical skills in Power BI, SQL, and Excel.
  • Experience with API design, data transformation, and cross-platform workflows.
  • Deep understanding of ITSM, asset lifecycle management, and PCaaS processes.
  • Demonstrated ability to standardize KPIs, build executive dashboards, and deliver actionable analytics.
  • Strong communication and collaboration skills, with the ability to bridge business and technical stakeholders.
Role Impact
  • Integration First: Ensures systems are connected and data flows seamlessly across ServiceNow and our ERP.
  • Reporting Excellence: Delivers both operational and strategic reporting, from daily queue visibility to executive dashboards.
  • Enterprise Alignment: Provides leadership with standardized KPIs, improving decision-making and customer transparency.
  • Efficiency Gains: Reduces manual reporting tasks for PMs and executives, freeing capacity for higher-value work.
  • Strategic Enablement: Elevates reporting from reactive snapshots to predictive, cross-functional insights.
About Future Tech Enterprise, Inc.
Future Tech Enterprise, Inc. is a recognized leader in delivering enterprise IT solutions and services to commercial, federal, and global clients. We are proud partners with technology innovators such as Dell Technologies, NVIDIA, Dell, Cisco, and others, helping our customers transform operations and drive digital modernization.

#LI-Remote

Employment decisions at Future Tech Enterprise, Inc. will be based on merit, qualifications, and abilities. Future Tech Enterprise, Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date